PLEASE NOTE: WE DO NOT REQUIRE YOUR PREGNANCY NOTES FOR YOU TO BE ABLE TO HAVE A SCAN What is the best time of my pregnancy to schedule a Gender/3D/4D ultrasound? For optimal 3D and 4D scan images, the best time to schedule a non-diagnostic ultrasound is anywhere from 26 weeks into your pregnancy. Early Gender Scans can take place from 14 weeks and carry a 99% accuracy rate
Please note: Our staff have an excellent track record of accuracy in determining gender, However, it is a well known fact that 100% guarantee cannot be given regarding the accuracy. We regret that we cannot accept any responsibility regarding the ultimate accuracy and any consequential losses arising out of the extremely unlikely event of a wrong-gender at an early stage of pregnancy.
How long does the 3D/4D scan take? Our 3D/4D video scan appointments take about 20 minutes, a gender scan can take 10-15 minutes (sooner if baby is not shy)
Do I need to be referred by a Doctor / Obstetrician or Midwife? No. A referral isn't necessary for a 2D/3D/4D Baby Scan. It should be noted that our 2D/3D/4D Baby Scans are non-medical procedures and are not intended to replace scheduled, medical based pregnancy scans.
Do I need to have any medical scans done before my 3D/4D Scan? Yes. You should have had your 20 week Anomaly Scan before having a 3D/4D scan
Can I bring family or friends to my Scan? Yes. Sharing the 2D/3D/4D baby scan experience is one of the most wonderful moments of your pregnancy, so we encourage you to bring family and friends, we have space in the scanning room for you and 4 members of your family, we have 2 large screen TV's in the scan room so everyone can see your baby clearly.
WIll my 3D/4D images turn out the way I expect ?
We do our very best to get the best images we can. Each baby will scan differently, and we do everything we can to get the very best images possible. Baby is boss! Sometimes baby can look away from us, or put their hands and feet up in front of their face.
If we are not happy with the images or footage we have obtained for you, then we are happy to rebook you free of charge for another attempt.
Issues that can make the image less than perfect include: reduced fluid around your babe; fuller figured mums-to-be; the position of your baby; location of the cord and the position of your placenta.
What technology do we use to give you the best image of your baby/baby's? We use the very latest GE Voluson ultrasound machine which is the very best of ultrasound machines
Are ultrasound scans safe? At the moment there is no evidence to suggest that bonding scans are harmful, however, it is important that you have all of the facts about the risks associated with the procedure before coming to your decision on the matter.
In general, it's recommended for good measure that scan times are kept to a minimum, and that this is particularly during the early stages of pregnancy
The following links will help:
There is no evidence that ultrasound is unsafe or has produced any harm to patients in the four decades that it has been in use.
For more information on ultrasound safety go to http://www.bmus.org/policies-guides/pg-safety05.asp
or go to the Health Protection Agency website below
http://www.hpa.org.uk/Publications/Radiation/HPAResponseStatementsOnRadiationTopics/USultrasoundresponse/
The position of BMUS on the use of ultrasound to produce �keepsake� images of the fetus is outlined in the European Committee of Medical Ultrasound Safety (ECMUS) statement, endorsed by BMUS. The views expressed in this statement are that:
1. Ultrasound scans should not be performed solely for producing souvenir images or recordings of a fetus or embryo.
2. The production of souvenir images or recordings for the parents to keep is reasonable if they are produced during a diagnostic scan, provided that this does not require the ultrasound exposure to be greater in time or magnitude (as indicated by the displayed MI and TI) than that necessary to produce the required diagnostic information.
3. Attention is drawn to the recommendation of the EFSUMB Clinical Safety Statement for Diagnostic Ultrasound that ultrasound examinations should be performed only by competent personnel who are trained and updated in ultrasound safety matters.
What if a Problem is detected?
IF WE DO SEE SOMETHING THAT WE ARE CONCERENED ABOUT DURING YOUR SCAN THEN WE HAVE A DUTY OF CARE TO IMFORM YOU. We will issue you with a detailed scan report for you to give you to your hospital midwives and doctors immediately.
Can I have a scan if I know my baby has a known problem?
Of course you can if you want to, it is your baby and if you want to see him/her then we have the technology to show you.
What do I do if I have a complaint about Nu-Gen Ltd?
Here at Nu-Gen ultrasound Ltd we are dedicated to providing a high quality service and we hope that every customer will feel entirely satisfied with the quality of care they receive. As part of this commitment, Nu-Gen has a rigorous complaints procedure, which is available to any customer who may require it.
If you have a complaint
If you would like to discuss your expectations or any aspect of your treatment at Nu-Gen they you should initially speak to the relevant member of staff so the complaint may be addressed, and possibly resolved straight away. If you feel that this does not resolve the issues, then you should put your complaint in writing to our manger Mrs Leigh Miles, however, complaints may be received in person, by telephone or email.
To ensure that Nu-Gen Ltd is made fully aware of the concerns, the information should be supplied in writing so the matter can be processed through the Nu-Gen complaints system. If you are unable to do this, a member of Nu-Gen is available to help. It is the responsibility of the person receiving the complaint to ensure that the full nature and details of the complaint are understood.
The objectives of Nu-Gen's Complaints Procedure are:
The complaints procedure is designed to give every customer an opportunity to fully outline their grievances and to address them with our manager, it is the responsibility of Nu-Gen Ultrasound Ltd to:
Ensure that all reasonable assistance is given to a customer in presenting the complaint Ensure that the complaint is fully investigated Produce a response detailing the results of any investigations Produce an explanation of what happened Produce, where appropriate, an apology
